1. Who We Are
Nantwich Dog Boarding (“we”, “us”, “our”) provides small‑scale, home‑based dog‑boarding services in Nantwich, Cheshire. We are the data controller for the personal information you share with us.
If you have any questions about this policy, you can contact us at:
Email: nantwichdogboarding@gmail.com
Location: Nantwich, Cheshire East, United Kingdom
2. What Personal Data We Collect
We only collect information needed to provide safe, legal, and effective dog‑boarding services. This may include:
- Identity details — your name.
- Contact details — email address, phone number, home address.
- Pet information — dog’s name, age, breed, behaviour notes, dietary needs, medical conditions, vet details, emergency contacts.
- Booking information — dates requested, confirmed bookings, preferences, notes.
- Website usage data — basic analytics and cookies used to operate the site.
- Messages — WhatsApp or email communication relating to bookings or care instructions.
We do not store payment card details. (If payments are processed online in future, card details would be handled by a secure third‑party processor.)
3. Why We Collect Your Data (Lawful Basis)
Under UK GDPR, we must have a lawful reason for using your data. We rely on:
- Contract — to manage bookings, provide boarding services, send confirmations, and communicate about your dog’s stay.
- Legitimate interest — to ensure animal welfare, maintain accurate records, and improve our service.
- Legal obligation — to comply with Cheshire East Council licensing requirements for home dog boarding.
- Consent — for optional things like marketing emails or using photos of your dog on our website or social media.
These lawful bases align with UK pet‑care privacy expectations .
4. How We Use Your Data
We use your information to:
- Manage enquiries and bookings
- Provide safe and appropriate care for your dog
- Contact you about drop‑off/pick‑up times, updates, or emergencies
- Maintain records required by our licence
- Improve our website and service
- Keep a history of your dog’s visits to ensure continuity of care
We do not sell or share your data for marketing purposes.
5. Sharing Your Data
We only share your data when necessary:
- Veterinary professionals — if your dog needs medical attention during their stay
- Regulators — if required by Cheshire East Council for licensing compliance
- Technical providers — such as website hosting or email services, strictly for operational purposes
All third‑party providers must follow UK GDPR rules.
6. Cookies & Website Analytics
Our website may use basic cookies to:
- Keep the booking calendar functioning
- Improve site performance
- Understand how visitors use the website
You can control cookies through your browser settings.
7. How We Store and Protect Your Data
We take reasonable steps to keep your data secure, including:
- Password‑protected devices
- Secure cloud storage
- Limited access to personal data
- Avoiding unnecessary data collection (a key GDPR requirement for pet‑care businesses)
We never store more information than needed to care for your dog safely.
8. How Long We Keep Your Data
We keep your data only as long as necessary:
- Booking and care records: up to 3 years for licensing, safety, and repeat‑booking purposes
- Messages and notes: up to 2 years unless needed longer for ongoing care
- Financial records: up to 6 years (legal requirement for accounting)
After this, data is securely deleted.
9. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to certain processing
- Withdraw consent (for optional uses like photos or marketing)
To exercise any of these rights, contact us at nantwichdogboarding@gmail.com
10. Changes to This Policy
We may update this privacy policy occasionally. The latest version will always be available on our website.
11. Contact
If you have any questions about how your data is handled, please email: nantwichdogboarding@gmail.com